Shipping policy

Our goal is to provide you with a better shopping experience and ensure that the items are delivered to your hands as soon as possible.However, it’s important to note that the store only ships to the United States.We apologize for any inconvenience this may cause.But we want to ensure the good service and shopping experience for our customers.For shopping on our website, we only charge product costs and logistics costs, other than that, we will not charge you taxes.

Order Confirmation:

Once you place an order with us, you will receive an order confirmation email. This email will contain your order details, including the items you have purchased, the total cost, and the shipping address you provided during checkout. If you do not receive an order confirmation email within 24 hours, please contact us at service@monevoe.com.

Order Processing Time:

We process orders within 1-3 business days. Once your order has been processed, you will receive a shipping confirmation email with a tracking number. Please note that we do not process or ship orders on weekends or holidays.We will notify you if there is any delay in processing your order.

shipping

• Shipping takes approximately 7 to 15 business days to reach the destination.

• When your order ships, we will send you an email notification with an tracking number.

• Shipping fee: We charge $6.99 if the total order amount is less than $79. We ship for free on orders totaling equal to or over $79.

Delivery

• Please Note: The time you receive your order is the sum of the order processing time and shipping time, if you order a T-shirt, it will need 1-3 business days of processing time and then 7-15 business days of shipping time. Therefore, you can expect to receive it in 8-18 business days.
• The system will automatically match the best distribution logistics according to factors such as the sales platform, product size and weight. If the street address of the order contains "PO Box", the system will review and judge based on the delivery logistics you choose. If the corresponding logistics method cannot be delivered to an address containing "PO Box", the system will determine that the order is an abnormal order, and the customer service staff will notify you to modify the address or cancel the order.

Order Tracking

Order status can be tracked by itself. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped with the tracking number of the order. You can see the update within 72 hours of receiving the email. 

If you want to track your order, please click Track Order for information.

If there is no update, you can send us an email to check the details.

Causes of delay