Return & Refund Policy

At monevoe, we want you to feel satisfied with your purchase.If you had any problem after receiving your item, please send email to our customer service:service@monevoe.com

Return Policy

1. Items can be returned or exchanged within 30 days from the day of receipt.
2. You can call the post office to arrange a collection or drop off at your nearest post office.If it is our responsibility, we will reimburse you for the freight. If it is your responsibility, we will not reimburse the freight.
3. If you have received incorrect items or damaged items. Please take clear photos and contact our customer service as soon as possible. We have a professional after-sales service team to provide you with services.
4. Before sending back the products, please contact our customer service first for return address.

Return Conditions

Please ensure that if the items have no quality issues, they are sent back unworn, unwashed, undamaged, with their original tags and packaging, and only after being approved by our customer service team before being returned to the address provided. If you receive items with quality issues or incorrect items, kindly contact our customer service team with clear photos of the problem to receive the return address. Our customers can request a return or refund in the following circumstances: 1) Defective issues such as stains, zipper malfunction, rips, poor quality materials, obvious color differences, or significant differences from the photographed product 2) Disliking the item(s).

Return Process

If you had any problem after receiving your item, please send email to our customer service: service@monevoe.com

To guarantee a fast and smooth warranty process, please email us at service@monevoe.com with your order number, reason for the return, and your SKU number or product name. We'll reply with instructions on how to proceed with the return.

Our customer service team will respond to your request within 24 hours. (In business day)
Please return the items to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
Once we receive your returned item, we'll inspect it to ensure that it meets our return guidelines. If all is well, we'll process your refund according to your preferred method of payment. 

Refund Policy

1. -Any misprinted / damaged / defective items caused by our production or transportation are covered at our expense and you will get a full refund.And We will reimburse the return shipping cost
2.  -Your order will be fully refunded if it is cancelled within 24 hours of purchase.
3. -Your order will be fully refunded if it is cancelled before shipping.
4. We will NOT accept order cancellation request if the orders have been shipped.
5. -If parcels lost in transit, we will cover your loss by issuing a full refund 
6. -If you provide an address that the courier is not able to recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).
7. -If you provide a wrong address when you place an order and do not contact us to change the address, you will be responsible for all the loss.
8. -Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial and will not get a refund.
9. Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.